Our Clients | London Health Administrators

Employer Support:

Account Management

Personal account manager and dedicated support team for employers and brokers to support during open enrollment and throughout the plan year.

Enrollment Support

Onsite open enrollment meetings, webinars, product demos and customized communications.

Tools/Resources

Employer portal, analytical reporting, electronic eligibility/contribution processing, personal account manager and dedicated support team.

Employer Support Contact

Email at employer support team at dedicated@londonhealthusa.com or call at 800-343-2236 option #6 Monday-Friday 8:15am to 4:45pm EST.

Member Support:

Personal Service

Experienced call team, claim concierge services, onsite support, and enrollment resources

Educational Resources

Health care financial planning tools, videos, tax savings tools, contribution calculator, eligible expense finder, frequently asked questions, and customized collateral

Account Tools

Member portal and mobile app to manage accounts, process payments, submit claims, track activity, customize preferences and access to educational resources

Employer Support Contact

Email at member service team at customerservice@londonhealthusa.com or call at 800-343-2236 option #3 Monday-Friday 8:15am to 4:45pm EST.

Here are some of the things our clients like about us:

“I have worked with the London agency for more than 20 years. They have the high service level and flexibility you would expect from a small organization but the capacity to take on larger projects. I am very satisfied with their responsiveness and the professionalism of their staff.”

– Senior VP of New England based hospital system with over 1,000 employees

“As you know, we did not have good thoughts about our prior FSA vendor, and I wanted to let you know that our experience with London Health itself has been excellent. If you ever need a reference from us, please do not hesitate to ask. Thank you all for the good work you do! You guys make my job a bit easier.”

– HR Director at national non-profit with over 500 employees

“We are pleased to work with London Health as a preferred third-party administrator. We have dozens of clients that we have recommended London to and they have all been very pleased. London Health is professional, responsive and cares about their clients. The service is top notch.”

– Principal of national brokerage firm

“I am a single person HR Dept for 65 employees, and don’t have any benefits staff. Mike (London senior account manager) at times acts like my benefits person and helps make me look good and provide a high level of service to my staff. His work ethic shows how much he enjoys his job and that he is there to help customers like me when ever needed.”

– HR Director of RI based credit union

“The feedback I get from our employees about London Health is always positive. We just went through our open enrollment period and your account managers attended all of our meetings and he were always one of the first reps to get up and greet people who walked in to see if they had any questions or concerns about their account. I hope we remain with London Health for years to come!”

– HR Director of New England based health care provider with over 600 employees